My best car buying experience ever. I worked with Bob Murphy and traded a car for an Explorer. Bob was awesome - gave me a very fair value on trade-in and a very fair deal on the new car I was buying. Pretty much matched KBB to KBB. Was planning on buying that quick, but Bob made me a fair deal and was extremely easy to work with. A+ for Waconia Ford. This was the absolute opposite experience that I had with the next Ford Dealer to the east of Waconia.
On 4/12/17 I went in to have my oil changed. I had made the appointment from my phone. When I got there, I was greeted by Ashley. I told her I had an appointment at 1:00. She said that my appointment was actually on the 19th. (I had scheduled it wrong.) She was very professional and accommodating. She said they would be able to get my truck in anyway, and they did very quickly. Ashley is a credit to your company. She is friendly, helpful and very good with customers. Getting great customer service is rare. Good job Ford and GREAT job Ashley!!
I worked with Jay V. a young salesman who was easy to get along with. He was the right mix of laid back but still there for any questions I had. He accepted my teasing & criticism when needing specific answers. They worked with my situation of needing paperwork sent out of state for signatures and were very helpful in finding the financing that fit my budget. They also gave me a good price for my trade in.
I was working with Jay and he was very kind and professional. Not only did he know his stuff but he recommended the vehicle that would benifit me the most and it saved me money in the long run. Highly recommend waconia ford, everyone was very kind and knowledgeable.
Great experience from the entire staff at Waconia Ford, I would highly recommend working with them!
Diagnosed problem quickly, oil change was reasonably priced for diesel truck.